The tasting is generally free of charge for you. However, if you are unable to decide at the end of the tasting whether you would like to take the wine home with you, we would be happy to charge you a fee depending on the number of wines tasted. This can be between CHF 20 and CHF 50 per person.
No, individual guests do not need to register to taste our wines. However, if you would like to taste our wines with a group of more than six people, please register in advance.
Monday: 08:00 – 12:00, 13:30 – 18:00
Tuesday: 08:00 – 12:00, 13:30 – 18:00
Wednesday: 08:00 – 12:00, 13:30 – 18:00
Thursday: 08:00 – 12:00, 13:30 – 18:00
Friday: 08:00 – 12:00, 13:30 – 17:00
You can taste Adrian & Diego Mathier’s range of wines from Salgesch, as well as a selection of our wines from the most important wine regions in Europe.
You can order from Weinhandlung Ritschard by telephone, by e-mail, at one of the trade fairs where we are represented or, of course, directly on site during regular opening hours. You can also order your wine from our online store around the clock.
No, there is no minimum order value. However, to ensure safe shipping, we recommend always ordering in units of 6.
Yes, you benefit when you order:
36 units at a 2% discount
60 units at a 3% discount
120 units at a 4% discount
180 units at a 5% discount
240 units at a 6% discount
300 units at a 7% discount
1 bottle of 50cl corresponds to ½ unit
1 bottle of 37.5cl corresponds to ½ unit
1 bottle of 75cl corresponds to 1 unit
1 bottle of 150cl corresponds to 2 units
1 bottle of 300cl corresponds to 4 units
Once you have completed your order, it can no longer be adjusted or canceled. We will be happy to accept changes by telephone and take them into account if the goods have not already been packed or dispatched.
A customer account can be created when ordering in the online store. When you have completed your selection of wines and click on the “Checkout” button, you will be asked to create your account.
However, you can also create an account without placing an order. To do this, click on “Log in” at the top right of the website and follow the further instructions.
Having your own customer account at Weinhandlung Ritschard offers you various advantages:
– You no longer need to enter your address for future orders.
– In your account, you can view all the orders you have placed since you created your account.
– For follow-up orders, you can reorder old orders directly by selecting the desired items. You then have the option of adjusting the quantity in the shopping cart.
– You can enter up to one different delivery address in your customer account.
Yes, you can access and change your personal data at any time in your customer account.
No, you do not necessarily need a customer account to order wine from us. Simply select “Order as a guest” during the ordering process.
If you have forgotten your password, please click on the link “Forgot your password or user name?” in the login window. On the following page you can enter your e-mail address and we will immediately send you an e-mail with a link to reset your password.
If you want to change your password, please log in to your account at the top right of the website. Then go to the online store and click on “My account” and then select “Personal data”. Here you can set your new password.
Yes, we usually send your ordered wines by post (VinoLog) or with a transport company.
Delivery is generally made to Switzerland and the Principality of Liechtenstein. Customers from abroad have the option of organizing their own transport.
We offer delivery for orders of 12 units or more. Up to 12 units we charge a transportation surcharge of CHF 15.00.
1 bottle of 50cl corresponds to ½ unit
1 bottle of 37.5cl corresponds to ½ unit
1 bottle of 75cl corresponds to 1 unit
1 bottle of 150cl corresponds to 2 units
1 bottle of 300cl corresponds to 4 units
Yes, you have the option of picking up your ordered wine yourself.
You can pick up your ordered wine either at the Ritschard wine shop in Interlaken or at the Mathier wine cellar in Hochdorf LU.
If you come to collect your ordered wines, you can benefit from a discount of up to CHF 1 per unit. This is made up of the collection discount of CHF 0.70 per unit and the cash discount of CHF 0.30 per unit. If you pay by invoice, TWINT or credit card, you only benefit from the collection discount.
The minimum order value is CHF 50 and the value is freely selectable.
The voucher is valid for 5 years from the date of issue.
Gift vouchers can be ordered by phone, email or in person on site.
An invoice will be sent once the order has been received. As soon as payment has been received, the voucher will be sent by post. In urgent cases, we can also send the voucher by email for you to print out yourself.
Yes, the voucher can also be transferred. In this case, please let us know in writing to whom the voucher has been transferred so that we can record this in our system.
No, if you do not use up the entire amount when ordering, the remaining amount will be noted on the voucher for a subsequent order.
A right to return ordered goods only exists if it can be proven that the delivery is incorrect. Production defects can only be replaced if the respective producer is responsible for the production defect. Any incorrect deliveries, transport damage or defects must be reported to Weinhandlung Ritschard immediately.
The goods must be returned in their original packaging, unused and complete.
In the event of incorrect delivery, Weinhandlung Ritschard AG agrees to deliver the correct item(s) to the customer if possible or otherwise to settle the order with a corresponding replacement (at the customer’s discretion) with the same value of goods. Cancellation of the order is not possible as long as the ordered article is available.
In the online store, you can choose whether you want to pay in advance, by Mastercard, VISA, TWINT or on account.
If one of the bottles ordered has a tapped taste, this will be reimbursed by us, provided that the tapped wine can be returned to the respective producer for credit. The prerequisite for this is that the fault can be determined and the bottle is still at least ¾ full.
If the same vintage is still available, the tap wine will be exchanged. Otherwise, you will receive a credit note in the form of a voucher that you can redeem for a subsequent order.
No, you have the option of using the value of the tap wine for any other wine.
Only tap wines that Weinhandlung Ritschard can charge to the respective producer will be reimbursed. In particular, wines that are sealed with synthetic corks or screw caps or wines that have exceeded the recommended drinking age are excluded from the tap wine regulation.
If you have any questions or inquiries, please do not hesitate to contact us.
Send us an e-mail and we will get back to you as soon as possible.
Give us a call and speak directly to one of our employees.
Weinhandlung Ritschard AG
Aarmühtestrasse 17
3800 Interlaken